What is NOC Lead: Skills, Roles & Responsibility

The leader of the Network Operations Center (NOC) is to work with the infrastructure and application equipment to ensure the stable operation, reliability, and security of the data center and property-based infrastructure. The NOC team supports all the services that make up these systems with proactive monitoring and standard operating procedures. NOC leaders work closely with operations and business teams with minimal supervision to provide guidance and information on the direction / strategic development of the data center and infrastructure monitoring and support. This person has excellent knowledge and experience in the areas of monitoring, prioritization, scaling, infrastructure support, communication interfaces and related hardware/software. Maintain technical expertise and obtain certification for products from selected suppliers.

Perform safety procedures, regular maintenance and recommend policies to ensure compliance with regulatory and legal policies. This role has an advanced level of knowledge in a cross-platform environment. Representatives will lead the team and, with the help of operations and application teams as necessary, analyze and solve infrastructure and connectivity issues in a timely and accurate manner. The NOC manager will help guide and develop end-user training as necessary. NOC leaders also participate in the key incident review process, providing on-demand monitoring details.

Roles & Responsibility of NOC Lead

·         Manage a NOC resource team that supports global monitoring of infrastructure systems and applications 24x7x365.

·        It provides NOC instructions and clear tactical and strategic objectives related to function, skill and ability.

·     Guide the monitoring requirements and related processes of the tools used for monitoring, such as SolarWinds, Dynatrace, AppDynamics.

·         Provide best practices to monitor and support requested applications and ensure that staff comply

·         Work with operations and business partners to help develop and implement meaningful service level agreements (SLAs).

·         Clearly define the state of stability of the system and recommend operational improvements.

·         Manage a globally distributed footprint of equipment and resources. Work closely with your operations and application teams to understand future architecture and growth requirements.

·         Facilitate an active rather than reactive the culture within the team through improved analysis and metrics. You should focus on developing a team that can provide analysis and problem solving autonomously

·         Make sure your team maintains and updates the knowledge base related to compatible applications

·         The responsibilities for the positions described above should not be interpreted as exhaustive. Other duties, responsibilities, and qualifications will be assigned as necessary.

Required Skills For NOC Lead

·         Bachelor’s Degree required

·       Working technical knowledge of network and platform operating systems, including client and server operating systems.

·       Ability to investigate software or hardware problems and products as necessary. Work experience in a team-oriented collaboration environment.

·    Ability to monitor, solve problems and support technologies related to infrastructure systems and applications.

·         Familiar with the best security practices related to information systems.

·         Experience developing operating procedures, processes and scripts

·         Demonstrated leadership to lead projects and motivate others.

·         Mastery of all Microsoft Office tools, including Microsoft Project

·         It works well under pressure.

·     Excellent oral and written communication skills. Monitor and manage updates from end-users and business owners.

·         Strong analytical and problem-solving skills.