Does NOC Automation Eliminate Human Need?

Whether you work in a dedicated network operations center (NOC) or operate just like part of a team that handles incoming inputs, you have probably heard rumors about the concept of NOC automation. Technology would almost eliminate the need for human workers. NOC automation will really replace personal human. Not really. In fact, on the contrary, there are actually five ways to make your work even better.

Avoid Alert Fatigue

The network operation center and its small counterpart process a large number of tickets every day. Logic predicts that the higher the number of tickets, the more difficult it will be to do the job efficiently. That is why many people in this field experience exhaustion, sometimes known as fatigue. Also, with so many small problems that are being addressed, it can be difficult to focus on the right amount of attention in critical situations. In other words, the entire organization may suffer.

NOC automation allows much of the daily repetitive work to be transferred to the machine, optimizing and optimizing the entire alert process. Add options for self-service automation. This allows end-users to handle many of their own simple requests, such as resetting passwords.

Improve Communication

When an incident occurs in a busy NOC environment, it is surprisingly easy for the process to hit a bottleneck or shuffle and lose. This is especially the situation where climbing is required. Forefront employees can initiate applications immediately, but if the process is not managed properly, they will not know where to go from there. NOC Automation is specially designed to expedite the notification and escalation process, so that everything moves smoothly and in a timely manner through the pipe.

When the IT staff responds to the notification, an automatic tracking message is activated after a predefined period of time. Once the problem is resolved, the incident will be closed and a recovery notification will be sent. If the difficulty remains open, an alert is automatically lead to the system administrator for additional review and consideration. This ensures that the communication lines are always open and flow freely, eliminating costly delays.

Large-Scale Incident Management

If the incident is triggered and NOC employees can respond, there is usually no problem. But what if the person cannot respond or does not have the ability to respond in a timely manner? The lack of certain automated strategies greatly increases the risk of tickets being biased. The implementation of NOC automation makes the incident management process much more efficient.

When an incident is triggered, appropriate personnel will be notified. This is where technology really makes a difference. If the person does not respond within the specified time, the system automatically scales the incident to the next person in order. In addition, notifications and responses can be sent in several ways, including email and SMS, which simplifies the entire process.

 Get Better Knowledge About Best Practices

The best NOC team know that staying at the forefront of the game requires continuous process improvement. This is achieved through detailed and strategic reports and analysis. If done manually, this can be a burden to perform and is probably at the top of the list of tasks that are probably less fun. Fortunately, NOC Automation has improved tracking and reporting capabilities. This means that the data you need is available ad-hoc with the click of a button. You can then perform advanced analyzes to identify and develop best practices for continuous success and future improvement.

Customer Management Or Escalation

Depending on the type of service provided by the noc network operation center, it may be a requirement that the client is aware of the status of the incident. In addition, the leaders of your organization, including senior management and, in some cases, certain shareholders, should be aware of situations such as a significant suspension. In both cases, discovering who needs to know what and who executes an open dialogue in front of this communication is a difficult and time-consuming task.

With NOC automation, alerts are automatically sent to designated stakeholders, so they are kept in a loop and workflow can be configured to notify other business stakeholders of serious incidents. In addition, generating detailed reports on incident resolution performance and average repair time (MTTR) to satisfy management and understand them reduces the need for follow-up and manual status reports.

In conclusion, NOC automation is not designed to take over and replace human workers, but is designed to improve and complement the skilled workforce that works within.