An overview of NOC Services Technician’s levels

Network Operations Center NOC Services Properly managed outsourcing of NOC services is a wise decision compared to building an internal network operations department. To support advanced technology, all organizations will definitely integrate the latest technology and keep the promise of delivering high performance to their customers.

Updating or adopting new technologies also involves installing and maintaining the highly complex networks involved. Maintaining these complex networks by highly skilled people requires sophisticated tools and infrastructure that may be more expensive than you think. Here is the role of the NOC service provider.

The noc center normally sounds a "knock" service when pronounced. It is a centralized remote location that monitors, maintains and manages noc operations for any managed service provider (MSP).

NOC technicians directly supervise and manage the operation of the RMM software. Help MSP provide trouble-free, efficient service to customers.

NOC experts will carefully monitor the RMM and notify relevant MSP teams of any tickets raised and, if possible, resolve many issues individually. The noc team is also involved in high security, data backup and storage, damage control and administration activities.

Network Operations Center NOC Services: Technician’s levels

NOC's team of engineers is further grouped based on their experience. NOC services are offered on several levels. For example:

1     1)Level 1 monitoring services include online monitoring of noc network operations center. A level 1 technician will handle minor issues like hardware failure or minor issues. If the problem is not resolved here, or if it really belongs to the next level of categories. It is then handed over to the LEVEL 2 team.

2      2) Level 2 monitoring and administration services include monitoring and administration of general network operations. To work at these different levels, different NOC technicians are hired to provide the services that MSCs need.

      NOC technicians are constantly working on the R&D of various potential network problems and are finding solutions for them. Therefore, if you encounter such a problem in the future, you should be prepared to fix it. R&D for network operations requires significant investment, resources and time, which is generally not possible for all organizations. This provides an advantage to all managed NOC service providers.

The Skills Of A Normal NOC Technicians are:

• Continuous monitoring and network management service.
• Application setup, download and troubleshooting.
• Scheduled network performance report.
• Network recommendation sheet, if necessary.
• Discovery, diagnosis and evaluation of networks.
• Network patches management function.
• Backup, management and data storage.
• Antivirus, firewall and other scans and security resolution.
• If possible, we will provide customer support directly.
• Bandwidth management and reporting.
• Handling of alarms / tickets. Make sure you communicate properly until each problem is resolved.