5 Things Companies Should Know About NOC

The Network Operations Center (NOC) is a centralized location where IT technicians directly support Remote Monitoring and Management (RMM) software efforts. A network operations center equipment is highly utilized in the managed IT service space and also serves as a tremendous driver for service delivery by many managed service providers (MSPs).

These trained and technical teams oversee the endpoints they monitor and manage, solve individual problems as they occur, and take precautions to avoid many problems. In addition to this NOC, the team also participates in advanced security actions. Backup and Disaster Recovery (BDR) efforts ensure 24x7 uptime for MSP customers.

What Are The Roles And Responsibilities Of NOC Engineers?

NOC engineers and technicians are responsible for monitoring the health, safety, and capacity of the infrastructure within the customer environment. They make decisions and adjustments to ensure optimal network performance and organizational productivity.

Whenever MSP action is required, networks operation technicians can create alerts to classify problems based on severity or other criteria. Depending on the relationship between NOC and MSP  technical teams can work together to solve the problem.

Additional NOC features include

• Install, troubleshoot and update application software
• Email management service
• Patch management and white listing
• Antivirus scanning and repair
• Voice and video traffic management.

Solve Skill Gaps And Scale With NOC

Given the skills gap, it is very difficult or simply impossible for many MSPs to have staff in a well-designed business, making it a profitable business. Implementing the right skills to help is also very difficult. And the high demand for these technicians makes it even more difficult for the right technicians to target proportionally grown wages and achieve margins when trying to deploy the scale.

However, the NOC closes the skills gap by providing MSP with all the resources that technical staff need. And as the MSP business grows, more resources are required to grow it.

NOC and Help Desk

The Network Operations Center has many functions, but one is not a help desk. What is the big difference? The help desk interacts with the end customer. noc team interacts with MSP.

NOCs provide backend maintenance, troubleshooting, and support so that MSPs can address issues as they occur and ensure customer uptime. Help desks, on the other hand, are call centers and are designed to answer front-line questions directly from end customers who are actively struggling. This means that if the end user has a problem, they can call the desktop. If you have a problem with your MSP, contact the NOC.

NOC vs SOC

An important common criterion for both NOCs and SOCs is to work with MSPs to resolve IT-related problems and never to work with end users. However, the NOC focuses on remote monitoring and maintenance of the customer's IT environment to comply with SLAs and ensure customer uptime without customer malfunction.

NOCs and SOCs perform many services (all critical to the mission of MSPs), but their missions or objectives have little overlap. In contrast, by encouraging these teams to provide a wide range of services, MSPs overcome attempts to merge the tasks associated with these groups.