Why Is It Important For Companies To Use A Network Operations Center (NOC)?

IT outsourcing. It is a "thing". It has also proven to be a great advantage for companies that need to access a wide range of talented people outside of the hassle of hiring. Outsourcing of applications / web development, business processes (BPO) and infrastructure maintenance has become "business as usual" for many companies. However, there is a new acronym, NOC outsourcing, in the field of outsourcing.

What is the NOC?

NOC is short for Network Operating Center. This is a normal internal IT function that consists of all activities aimed at maintaining smooth infrastructure, systems, and network operations.

Ensuring the best NOC performance is not an option for Managed IT Service Providers (MSPs). Otherwise, you run the risk of losing your business due to SLA breaches. But, as we all know, with Remote Monitoring Management (RMM) software, things can go wrong day or night. This often means putting team members "on call" during non-business hours. Not the best "privilege" for employees, is it? Also, ensuring the provision of noc support services without interruption 24x7 is costly.

Advantages Of Adopting NOCaaS

First, all companies, regardless of size, understand the important role NOCs play in all functions. Good operation means stability, robust and consistent functionality, and security through continuous monitoring and maintenance of your IT infrastructure.

However, if that infrastructure is moving to the cloud, then monitoring and maintenance will have to change, even in stages. We are not giving up control as much as we need to enter a NOC that supports the transition. And outsourcing that feature has a few distinct advantages:

1. Financial Considerations

There is a continuous flow of new monitoring tools developed in response to new threats and potential problems. Such tools can be a big budget expense, not to mention the training in-house technical staff must take to use them. These costs are often unpredictable and difficult to budget, especially for small businesses. The cost of establishing an internal initial NOC environment is also a great cost. On the other hand, a subcontracted NOC is a known expense that can be budgeted in advance.

Then hire a new employee for the NOC role and you will understand the costs. If we don't add staff, we train existing staff to remove them from other jobs. And of course, if something goes wrong and it's a big event, it's "all decks." And there really is no other option. If you want everyone in your organization to be able to perform tasks, your IT functions should run smoothly.

2. Improve Business Focus

Do you have a business. You want to grow and develop new products and services. In other words, there are projects that involve internal IT staff. If you need to spend time tracking down a problem, you should blur your business functions and solve the problem.

By using a managed service provider focused solely on NOCs, you will be provided with the tools, experience and processes to deliver what you need. That is the only thing they do, and it is a great advantage for you. Alerts, response times, and proactive support to serve users mean less downtime in case of problems.

3. Improved Security And Compliance

Engaging an experienced NOC as a service provider means that all security responsibilities are a major concern. That's good. They already have the talent, tools, and technology to maintain the highest safety standards. On the other hand, there is no need to allocate time and resources on a daily basis to the security “cleaning service”, and staff must be reassigned to more important issues.

The same can be said to ensure compliance with ever-changing regulations regarding customer privacy and data storage rules. You don't have to invest in staff training or infrastructure changes to check all the regulatory boxes.

4. High SLA Level With Less Downtime

Network monitoring is a complex and multifaceted process, often with many unknown loops. For companies, this means that their attention must always have different purposes. Failure to do so risks losing big problems, resulting in increased downtime and violating your service levels.

Choosing to outsource network infrastructure monitoring can offer several benefits at once.

• Scalable access to resources.
• On-demand access to a team of experts with NOC skill sets. You can automate and adjust your NOC settings.
• With 24-hour support, you can operate smoothly at any time.