Why Do Companies Choose NOCaaS Outsourcing?

For most companies, the success of a company largely depends on the proper functioning of its networks and IT systems. To ensure stability, functionality, and security, it is important to have highly available resources to continuously monitor your 24x7 system. Outsourcing network operations center (NOCs) help organizations of all sizes monitor, measure, protect and analyze. Support mission-critical data and micro services, network management, and more efficient execution of business applications.

Why Do Companies Choose Outsourcing?

Companies are experiencing the "cloud effect". More processes are being sent to the cloud exponentially. With this growth, fewer companies are considering implementing FTE in the field to manage IT operations as applications and production environments move to more hyperscale environments.

It is also difficult to secure qualified personnel to manage internal networks operations services. Employees who manage IT operations often spend most of their time tracking problems rather than solving problems for their organization. As a result, the cost of each reported problem is high, user satisfaction is low, and productivity is low.

Outsourcing NOCs can help you lower operating costs, free up valuable internal resources, and optimize strategic workflows and processes while addressing strategic efforts. The following are some of the benefits that companies experience with outsourced NOC or NOC-as-a-Services (NOCaaS).

NOCaaS Advantages:

• Level 1-3 support and escalation management teams assist in incident resolution and rapid communication
• Dedicated and knowledgeable staff reduce ticket volume without adding internal FTE staff
• Automated quality control tests, security / data penetration tests, documented compliance tests
• Reduces the administrative burden and costs associated with IT operations and support
• Greater reliability, greater efficiency and peace of mind for IT executives.
• Monitor and alert with key incident support on demand
• NOC build, operate, transfer (BOT) configuration
• Create NOC response playbook
• Create dashboards of health and business products as needed
• Incorporate AI-driven initiatives for incident response and remediation
• Create a change management process.
• Advise on new or current toolkits to augment the best practice framework

Here Are Some Key Questions To Ask Your NOCaas Provider.

Does the provider have application and infrastructure experience? You want a provider to do the deployment. Otherwise, they lose valuable time as they speed up and spend even more time stopping the fire service on the way. Find a proven provider of infrastructure and application type management, be it a Cisco Contact Center or a VMware Private Cloud.

Can You Grow And Grow To Support Your Business?

There are hundreds of providers out there, and not all of them are created equal. Before choosing a provider to manage outsourced NOC services, make sure they can effectively support your business forecasts for the next two to five years.

Do They Follow The Best Practices Of The ITIL Processes?

ITIL is more than an acronym. A proven way to significantly increase the visibility and control of your IT processes. In a NOC environment, ITIL Incident Management provides a formalized and structured framework for managing service issues. It offers a number of key benefits, including timely resolution of service interruptions, improved operational efficiency, improved visibility of business stakeholders, and consistent capture of incident information. Supports continuous process optimization.

How Quickly Can They Diagnose And Fix Service Problems?

The NOC's objective is to keep critical business services operational. Unless your NOC provider can guarantee service recovery within a well defined and acceptable time frame, you are putting your business at risk. Ask about the provider's NOC platform. If you are using a disconnected set of tools, restoring services can be time consuming.