5 Myths About Outsourcing NOC Services

There are still many misconceptions about outsourcing. This is mainly related to the idea of ​​offshoring, but it is very different. Off shoring is the sending of work from a particular area of ​​business to another country. For example, offshore operators can be used for design, content, accounting, or customer service. This model works for many companies, but we have not considered it here.

In most cases, outsourcing means giving remote third-party responsibilities, such as accounting, cleaning, or technical support. The company is in the same area as you. They do not work in their physical office. Chances are, you've already outsourced some services, and network monitoring doesn't have to be any different. We partner with the Network Operations Center (NOC) and choose to hire a specialist within the organization to handle specific needs: network monitoring. Outsourcing can solve many problems, and you can count on cost savings, increased productivity, assurance that your software and technology are up to date, and an experienced noc team dedicated to success.

Despite the proven benefits of outsourcing NOC services, some skepticism persists. We expose 10 myths that you can believe and can limit your IT department.

Myth 1: Outsourcing Is Expensive

For a company's IT needs, there are rare scenarios where it's cheaper to do it internally. You will need to purchase equipment, purchase software licenses and maintenance subscriptions, and pay for the installation of this infrastructure. Next, you'll need to hire and pay for a trained IT team. This is a large amount of initial investment and time for what a third-party NOC offers as a basic service.

Outsourcing is no longer the domain of medium to large companies. Increasingly, large-scale operations are outsourcing their IT needs to specialized professionals who can focus on this aspect of their business and keep the rest growing.

Myth 2: All NOC Are Equal

This idea is completely false. The NOC depends on the history and offers of the company. Some NOCs are developed as a service provided by MSP and ISP. That is, they offer many different services, but may not be specialized or specifically focused on network operations center services. It may also be limited to a particular type of system or manufacturer. Other NOCs are completely independent companies that specialize in this area. These providers have ready-to-use customization options to meet the unique needs and challenges of your business.

Either way, NOC partners can identify inefficiencies in their current setup and provide solutions so they can continue to loop with frequent updates, clear communication paths (email, text message, phone, etc.). You can, AND transparency.

 Myth # 3: Data Cannot Be Trusted By Third Parties

Data security is a legitimate concern for companies that store confidential information, customer records, and financial data. Security is the starting point for any company that outsources. Experienced NOC services cannot continue to do business if they cannot provide a secure environment for your data.

NOC partners built their business around procedures to protect information from security breaches and cyber attacks. And if you are concerned about all the data you are monitoring, your data will remain completely separate from the data of other customers you have. If you are still not sure, ask your networks operations provider how to protect your network. This makes it easy to share only the data you need to provide the service.

Myth # 4: Having a Remote Team Means Giving Up Control

Do you insist on managing the daily activities of your external cleaning team? No We did a thorough research, analyzed which companies performed the services we needed, and interviewed them to determine which was the best. The same process is used for NOC partners. Review all of these offers to see if it can be flexible to meet your needs, how long you've been in business, and make a phone call. They will be happy to discuss what you are looking for and suggestions on how they can help you.

You don't have to manage your NOC on a daily basis, but you can request regular communication to keep it 100% transparent and up-to-date, especially if something goes wrong. Set up a runbook with the appropriate protocol for all problems. You can also provide an Internet portal where you can check the status of your network at any time.

Myth 5: All NOCs are Abroad

Many NOC service providers are located abroad, but some are not. If this is a deciding factor for your business, don't worry, you have a choice. You can find the best NOC here in America. These NOCs operate in your country, and probably your time zone as well, giving you peace of mind with qualified hands who are familiar with your country's regulations and can easily communicate with them at any time.