NOC VS IT HELP DESK: Which One Should I Choose?

Technological efficiency has a great impact on your business. You also need to ask yourself if you manage IT technology in the most cost-effective way. Ultimately, you need a solution that helps you maximize your ROI with the best features.

The evolution of managed services has allowed us to minimize costs while improving IT support and infrastructure with 24/7 resources. That is good

IT Help Desk / Service Desk

Imagine an IT help desk as a typical customer service desk that your company calls to solve problems. The IT Help Desk is a great external resource for solving simple problems like resetting passwords.

Unlike NOC, IT help desks are not designed to monitor network surface threats at all times, but when a customer reports and reports a problem, the problem is solved.

NOC (Network Operations Center)

Also known as network operations centers, NOCs tend to take a more practical and practical approach to protecting their networks. NOC is a fully managed and expert external IT team that actively monitors the network for threats, performs regular system maintenance, and also acts as a service desk for internal resources.

The noc support works in a hierarchical system, making it suitable for complex problems. NOC IT specialists can remotely access the entire network and even visit the company on site. 24/7/365 NOCs generally monitor network and system security, performance, and backup processes.

The outsourced NOC services flexibly extend the ICT environment through highly skilled technology and support, and expand capabilities with on-demand enterprise IT services. Only a fraction of the cost of building your own 24/7 virtual NOC.

Which One Should You Choose?

24/7 IT helpdesk

You already have internal IT and are looking for a help desk to solve a simple problem. This frees up internal resources and allows you to focus on other priorities.

The productivity of the internal IT team is hampered. Internal teams can fall behind in solving many simple problems that lack the ability to adequately monitor and protect the network.

The budget is low. If your budget is tight, a help desk can top a NOC. Even if you don't have an internal IT staff, you can pay an external helpdesk to fix a minor problem.

Network Operations Center

Very  little internal IT support. Leaving your network administration to another employee with minimal IT knowledge puts your company's IT landscape at risk. By outsourcing the management of cybersecurity infrastructure, this burden is relieved from internal employees.

24/7 support is required. If you have important data on your business network, you can't afford to experience network downtime in a matter of hours. Hackers always keep in mind that not everyone offers IT support 24 hours a day, 7 days a week. The outsourced NOC services help accelerate innovation, support critical services, and deliver the experience users demand.

We want to combine low-level equipment and support to solve more advanced network problems. NOC combines a low-level help desk IT solution with advanced network protection and maintenance. NOCs are more expensive, but they can save money for internal IT employees in the long run.